Policies

Every MAUD piece is printed to order, front and back. Here's exactly how shipping, returns and everything in between works.

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Shipping & processing

  • Made to order. Nothing sits on a shelf. Your garment is printed after you order it, so please allow 1–2 weeks for it to be made and shipped.
  • Tracking. As soon as your order ships, you'll get an email with your tracking number.
  • Transit. Delivery time after shipping depends on the carrier and where you are. Shipping rates and options are shown at checkout.
  • International orders. Customs duties, import taxes and brokerage fees aren't included in our prices or shipping charges and are the buyer's responsibility. If you refuse a package because of these charges, we can't refund the original shipping cost.
  • Addresses. Please double-check your shipping address before you check out. We can't be responsible for orders sent to an incorrect or incomplete address. If a package comes back to us, we'll reship it once you've covered the new shipping cost.
  • Lost or stolen packages. Once tracking shows a package as delivered, it's in the carrier's hands and out of ours. We're not responsible for packages lost or stolen after delivery, but email us and we'll help you file a claim with the carrier.

Returns & exchanges

  • Store credit only. Returns are refunded as store credit for the price of the item, issued as a MAUD gift card. Original shipping costs aren't refunded.
  • Condition. Pieces must be unworn and in new condition: unwashed, with no odours, marks or damage.
  • One-week window. Returns must be shipped back within 1 week (7 days) of delivery, and you must email us the tracking number within that same week. Returns without a tracking number provided in that window can't be accepted.
  • USPS only. We only accept returns shipped through USPS. Return shipping is the customer's responsibility.
  • How to start a return. Email support@maudhouse.fun with your order number and what you'd like to send back. We'll reply with the return address and steps. Please don't send anything back without contacting us first.
  • Want a different size or colour? Return the original for store credit and place a new order. That way your new piece goes to print right away instead of waiting on the return.
  • Final sale. Personalized, custom and one-of-one pieces are made just for you and can't be returned or exchanged.
  • Credit is issued once your return arrives and has been checked. Pieces that aren't in new condition will be sent back to you.

If we got it wrong

  • If your order arrives misprinted, defective, damaged in transit, or it isn't what you ordered, it's on us.
  • Email support@maudhouse.fun within 7 days of delivery with your order number and clear photos of the issue.
  • We'll reprint and send a replacement at no cost to you. If we can't replace it, we'll refund the item to your original payment method. You won't need to send anything back unless we ask.

Order changes & cancellations

  • Need to change a size, colour or address, or cancel? Email support@maudhouse.fun within 24 hours of placing your order and we'll take care of it.
  • After that your piece may already be in production. Once a garment has been printed, the order can't be changed or cancelled, but the returns policy above still applies.

Garment care & print

  • Wash inside out in cold water on a gentle cycle. Hang dry, or tumble dry on low.
  • Don't iron directly on the print, bleach or dry clean.
  • Our prints are direct-to-garment (DTG). The ink becomes part of the fabric, so the print is soft to the touch and keeps softening with each wash.
  • Many of our garments are washed or dyed. Small variations in colour, fade and texture from piece to piece are part of the character, not a defect.
  • Colours can look slightly different on different screens. We do everything we can to show each piece accurately.

Contact

Questions about an order? Email support@maudhouse.fun and include your order number. Current response time is about 24 hours.

MAUD HOUSE FUN HOUSE LLC · 4255 N Knox Ave, Suite 185b, Chicago, IL 60641, United States
Last updated October 3, 2026. We may update these policies from time to time. The version on this page applies to orders placed after the date shown.