Shipping
PLEASE ALLOW 7-10 DAYS FOR SHIPPING AS ALL GARMENTS ARE MADE TO ORDER. ALL PACKAGES ARE SENT THROUGH USPS PRIORITY MAIL WITH TRACKING AND SHIPPING INSURANCE INCLUDED.
Return POLICY
All sales are final, as each piece is made with care for you. Please be sure to double-check our size charts and your shipping details before placing your order. If you ever have a concern, feel free to reach out — we’re always here to help.
Contact
Please email info@maudhouse.fun
FAQ
Wash cold and hang dry only. Always separate whites from colors. All in-house garment dyes go through an extensive safety-wash process before shipping. Still, because each piece is hand-dyed, minimal dye transfer may occur during washes. Keep your colors separate, never tumble dry garments you care about, and these pieces will return the favor for a lifetime.
Our hoodies run true to size. All other garments (tees, sweats, and shorts) run one size big. Hoodies are the only product we recommend sizing up on if you want an oversized fit.
Example (6ft, 185 lbs):
- Large: Tees, Sweats & Shorts
- XL: Hoodies
Yes - we ship worldwide!
The MAUD Mystery Box is a Pandora’s box into the imagination of your garment creator — an unrestricted license to design something special just for you. The value of each box always exceeds the combined retail value of the garments inside, and more often than not, includes pieces not available for sale on our website.
Sizing is based on fit rather than strict size. For example, if you order a Large Mystery Box, your maker may size you in XL hoodies but Large in other items. New customers unsure of their MAUD sizing should include height and weight in the order notes to ensure the best fit.
Please note:Â Big Mystery Boxes ($500+)Â may exceed our standard 10-day lead time and/or be fulfilled in multiple shipments.
It’s an elevated packaging experience where we replace our standard jute burlap sacks with a finer linen bag. Each linen bag is curated and customized, inspired by your order. We hand-dye them, apply unique patterns, screen print, and embroider your name for a personal touch. Perfect for gifts, special occasions, or simply treating yourself to something to look forward to. Complimentary on orders over $200 — just don’t forget to add it to your cart if your order qualifies.
Yes - in-person pick-ups are available upon request from our Chicago-based workshop. Please email or DM us after your purchase to schedule a pick-up. Note that all in-person pick-ups are still subject to our 7–10 day processing time. Once your pick-up is confirmed, any shipping charges will be refunded.
NO - MAUD IS NOT A CONTRACT SHOP. WE ONLY MAKE MAUD
NO - WE ONLY SELL DIRECT TO CONSUMER